Shipping & Returns

 

Shipping Policy:

  • Processing Time: We understand the excitement of receiving your order promptly. Once your order is confirmed, we will process and ship it within 3 business days.
  • Free Shipping: We are delighted to offer free shipping on all orders across Pakistan. Whether you're in the bustling city or the serene countryside, our shipping is on us!
  • Delivery Time: While we strive to deliver your package as quickly as possible, please note that delivery times may vary depending on your location and external factors such as weather conditions and holidays. Rest assured, we work diligently with our shipping partners to ensure timely delivery.
  • Shipping Partners: We collaborate with reputable shipping carriers to guarantee the safe and secure delivery of your orders.

     

    Return Policy:

    • Customer Satisfaction: Your satisfaction is our utmost priority. If for any reason you are not entirely satisfied with your purchase, we are here to help.
    • Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please ensure to initiate the return process within 7 days of receiving your order.
    • Return Process: To initiate a return, please contact our customer support team on WhatsApp with your order details and reason for return. We will guide you through the return process and provide you with a return authorization.
    • Return Shipping: While we cover the shipping costs for delivering your order, return shipping costs will be the responsibility of the customer, unless the return is due to our error or a defective product.
    • Refund or Exchange: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed via Easypaisa, JazzCash, and Bank Transfer within a reasonable timeframe.
    • Damaged or Defective Items: In the unfortunate event that your order arrives damaged or defective, please contact us immediately for assistance. We will work swiftly to resolve the issue and ensure your satisfaction.